Privacy Policies

Revised October 20, 2020.

General Privacy Policy

This General Privacy Policy (“Privacy Policy”) is being provided on behalf of ComplyAuto LLC and ComplyAuto Privacy LLC, hereinafter collectively referred to as “ComplyAuto”, “we,” “us” or “our”. This Privacy Policy applies to the online collection of personal information by ComplyAuto on the complyauto.com website. This Privacy Policy does NOT apply to existing ComplyAuto clients using the ComplyAuto software, which would be covered by our standard Software License Agreement and Terms of Service. By using our website and services you acknowledge you have read and understand the terms and conditions of this Privacy Policy. 

PLEASE NOTE THE ARBITRATION PROVISION SET FORTH BELOW, WHICH MAY, EXCEPT WHERE AND TO THE EXTENT PROHIBITED BY LAW, REQUIRE YOU TO ARBITRATE ANY CLAIMS YOU MAY HAVE AGAINST COMPLYAUTO ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE, THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY.

This Privacy Policy describes our overall privacy practices for the website. Please note that in the event we amend the Privacy Policy, posting the amended version will serve as notice to you of that change and the policy will note its effective date.

Non-identifying Information Collection

Some information collected is non-identifying. For example, although our website servers collect information about a user’s internet protocol address, our server is not able to automatically associate that information with a particular user. We may collect non-identifying information associated with that address, such as the time and date of a visit, the originating domain name, the browser type, and the particular pages or products viewed on the website. We work with analytics companies to help us understand how our websites are being used, by how many users, for how long, and how frequently. Using analytics, we receive counts of the screens and features of our website that are used, the countries from which they are used, device language settings, demographics and interests information, including the types of devices, operating systems, browsers, carriers, IP addresses and wireless connections our users are using.

Cookies

The website may utilize a “cookie.” A “cookie” is a small text file that a website can place on your computer’s hard drive or on your mobile device’s memory in order to collect information about your activities on our website. Most browsers automatically accept cookies, but you have the option to change your browser to decline them. We use cookies on certain areas of our website, but these cookies are not used to identify anonymous website visitors. Our cookies enable you to proceed smoothly through our website and enable us to know whether you’ve used our website before to eliminate some steps that are directed to new visitors. Similarly, a cookie may be placed by our third-party advertising companies. Image tags work in conjunction with cookies. An image tag, also referred to as a clear GIF or web beacon, is a small image file that may be located on select areas of our website. We also use cookies to compile information on our users’ interaction with our website. We use this information to serve ads to you off of our website. There are several ways to manage cookies. You can control the use of cookies at the browser level, by instructing your browser to accept cookies, disable cookies or notify you when receiving a new cookie. Please note that if you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited. The Network Advertising Initiative also offers a means to opt-out of a number of advertising cookies. Please visit http://www.networkadvertising.org to learn more. Note that opting-out does not mean you will no longer receive online advertising. It does mean that the company or companies from which you opted-out will no longer deliver ads tailored to your preferences and usage patterns.

Third Party Websites

With respect to unrelated, third party websites, such as third party online retailers, advertisers, or unrelated sites that we may happen to link to, or websites that link to our website, those third parties may collect personal information directly from you. The information policies and practices of these unrelated parties are not covered by this privacy policy. We do not control the privacy policies of third parties even if we may provide hyperlinks or other access to their websites. We are not responsible or liable for their independent policies and practices. Please review their privacy policies and practices. It is your responsibility to review them and decide if you are satisfied with their protections.

How We Respond to Do Not Track Signals

Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. These features are not yet uniform, so we are not currently set up to respond to those signals. However, we block most third party cookies unless you press “Accept” on the cookie banner that loads upon visiting our website. 

Security

We take commercially reasonable steps to protect the information we collect online. However, as effective as these measures are, no security system is impenetrable. We do not provide an absolute guarantee of the security of our information databases, nor do we guarantee that the information you may choose to supply will not be intercepted while you transmit it from your computer, over the internet, or along other third party networks, and to our systems. By continuing to use or access our website or providing personal information to us, you agree that we can communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Services. We may post a notice via our website if a security breach occurs. We may also send an email to you at the email address you have provided to us in these circumstances. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.

Third Party Analytic Companies

We work with analytics companies to help us understand how our websites are being used, by how many users, for how long, and how frequently. Using analytics, we receive counts of the screens and features of our website that are used, the countries from which they are used, device language settings, demographics and interests information, including the types of devices, operating systems, browsers, carriers, IP addresses and wireless connections our users are using. We may use third-party advertising companies to measure the effectiveness of ads on our website. They may use this anonymous information about your visits to this and other sites in order to provide advertisements about goods and services of potential interest to you. The information is anonymous and does not link online actions to an identifiable person. At this time, we have contracted with companies like Google Analytics to collect information about how users navigate our website.

Collection and Use of Information from Children

Our website and services are not intended for children. We do not knowingly collect personal information from children, and none of our services are designed to attract children. In the event that we learn or are notified that a person under the age of 13 has provided personal information to us, we will delete such personal information as soon as possible.

Dispute Resolution and Agreement to Arbitrate

Except where and to the extent prohibited by law, by continuing to use and access our website, you and ComplyAuto agree that, if there is any controversy, claim, action, or dispute arising out of or related to your use of the Services or the breach, enforcement, interpretation, or validity of this Policy or any part of it (“Dispute”), both parties shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances of the Dispute and allowing the receiving party thirty (30) days in which to respond to or settle the Dispute. Notice shall be sent to: ComplyAuto, 5900 Sycamore Canyon Blvd, Riverside, CA 92507, or to you at the address we have on file for you. Both you and ComplyAuto agree that this dispute resolution procedure is a condition precedent that must be satisfied before initiating any litigation or filing any claim against the other party. IF ANY DISPUTE CANNOT BE RESOLVED BY THE ABOVE DISPUTE RESOLUTION PROCEDURE, YOU AGREE THAT THE SOLE AND EXCLUSIVE JURISDICTION FOR SUCH DISPUTE WILL BE DECIDED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS. ARBITRATION ON AN INDIVIDUAL BASIS MEANS THAT YOU WILL NOT HAVE, AND YOU WAIVE THE RIGHT FOR A JUDGE OR JURY TO DECIDE YOUR CLAIMS, AND THAT YOU MAY NOT PROCEED IN A CLASS OR CONSOLIDATED CAPACITY. Other rights that you and we would otherwise have in court will not be available, or will be more limited in arbitration, including discovery and appeal rights. All such disputes shall be exclusively submitted before an arbitrator to be mutually agreed upon by both parties. The arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute arising under or relating to the interpretation, applicability, enforceability, or formation of this Privacy Policy, including any claim that all or any part of this Privacy Policy is void or voidable.

Choice of Law

This Privacy Policy has been made in and shall be construed in accordance with the laws of the State of California, without giving effect to any conflict of law principles. Any disputes or claims not subject to the arbitration provision discussed above shall be resolved by a court located in the State of California and you agree and submit to the exercise of personal jurisdiction of such courts for the purpose of litigating any such claim or action.

Contact Us

If you have any questions or concerns about our privacy policies and practices, please email legal@complyauto.com.

California “Shine the Light” Disclosure

Section 1798.83 of the California Civil Code requires select businesses to disclose policies relating to the sharing of certain categories of customers’ personal information with third-parties. These businesses are required to accept such requests from customers but are only required to honor one request per calendar year. Businesses have thirty (30) days to respond to each inquiry. Each inquiring customer will receive an explanation of the categories of customer information shared and the names and addresses of the third-party businesses. In limited circumstances, customers’ failure to submit requests in the manner specified will not require a response from the business.

If you are a current ComplyAuto customer in California, you may request such information from ComplyAuto by sending a written correspondence noting your name, address, and email address. You must also include a request that ComplyAuto provide such information to you using the following or similar verbiage. “I request that ComplyAuto provide its third-party information sharing disclosures required by section 1798.83 of the California Civil Code.” This request may be made by email by sending the above information to legal@complyauto.com.

California Notice of Collection

The purpose of this Notice of Collection is to provide consumers with information about the categories of personal information that our business collects about them and the purposes for which the personal information will be used. 

We collect the following categories of “personal information”, as defined in the CCPA, relating to California residents:

• Identifiers such as real name, postal address, IP address, email address, cookies, pixel tags, and similar identifiers. 
• Customer records as defined under California Civil Code Section 1798.80(e), such as digital and electronic signatures, telephone numbers, credit and debit card numbers, financial and credit-related information, and bank account numbers.
• Commercial information such as products and services purchased, obtained or considered or other purchasing or consuming histories or tendencies.
• Internet or other electronic network activity information, such as interactions with our websites, applications, and advertisements.
• Audio, video, visual and electronic information such as photographs, recorded calls and voicemails.
• Professional or employment-related information such as job title, occupation, company or business name, and employment history information. 

We use the categories of personal information listed above for one or more of the following “business purposes” listed in the CCPA:

• Fraud & Identity Theft Prevention – to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and to prosecute those responsible for that activity. 
• Customer Service – to provide customer service, maintain and service products and accounts, provide training for quality assurance purposes, and perform similar activities. 
• Advertising & Marketing – to send advertisements and marketing material via physical and electronic mail relating to product specials and other promotional events or offers, perform marketing research and data analytics, and perform similar activities. 
• Processing Transactions – to  process or fulfill orders and transactions, verify customer information, process payments, and perform similar activities. 
• Counting Ad Impressions – to audit interactions with our websites, applications, or advertisements, count ad impressions to unique visitors, verify position and quality of ad impressions, and perform similar activities. 
• Short-Term Contextual Advertising – to provide contextual customization of ads shown as part of an interaction with our website or application, such as through the use of “first-party” or “session” cookies. 

California Privacy Policy

The purpose of this California Privacy Policy is to provide consumers with a comprehensive description of our business’s online and of

fline practices regarding the collection, use, disclosure, and sale of personal information and of the rights of consumers regarding their personal information.

The tables below describe how we collect, use, and disclose California consumers’ personal information. Please note that because the categories of personal information collected and shared largely depends on how a consumer has interacted with our business, not all of the items listed in the tables below will be relevant to you.

Categories of Personal Information We Collect

Disclosure of Personal Information to Third Parties

Contact Us

For questions or concerns about our California Privacy Policy or Notice of Collection, please contact us by email at legal@complyauto.com.