California’s AB 1609, effective January 1, 2027, requires qualifying businesses exceeding $500 million in annual revenue to disclose AI chatbot use, provide timely human assistance, and limit hold times. Larger dealership groups should assess technologies, vendors, staffing, and compliance procedures.
California’s New AI Chatbot Law Could Impact Larger Dealership Groups Read Post »
New York City has sued CarGurus based in large part on dealer vehicle listings on its site. On October 15, 2026, the NYC Department of Consumer and Worker Protection (DCWP) announced a suit in New York State Supreme Court alleging that CarGurus labeled dealer prices “Great Deals” when mandatory fees, down payments and trade-in conditions were buried in the fine print (complaint). These are allegations; CarGurus has not yet answered, and no court has ruled.
OSHA Launches New Lithium-ion Battery Safety Page: What Dealerships Should Know Read Post »
New York City has sued CarGurus based in large part on dealer vehicle listings on its site. On October 15, 2026, the NYC Department of Consumer and Worker Protection (DCWP) announced a suit in New York State Supreme Court alleging that CarGurus labeled dealer prices “Great Deals” when mandatory fees, down payments and trade-in conditions were buried in the fine print (complaint). These are allegations; CarGurus has not yet answered, and no court has ruled.
What NYC’s Lawsuit Against CarGurus Means for Car Dealers Read Post »
The FTC has issued a FAQ document clarifying advertising rules for car dealers, emphasizing transparency in price advertising. Dealers must include all applicable fees, ensure clear price representation across all mediums, and share accountability with OEMs and third-party advertisers.
FTC Issues Dealer Advertising “FAQs” Read Post »
Why the state-law argument against pre-consent blocking misunderstands how notice, choice, intentional interaction, and third-party sharing work online. Some marketing
WHY “TRACK NOW, OPT OUT LATER” DOES NOT WORK Read Post »
According to new guidance from the California Department of Tax and Fee Administration, dealerships in California must register and collect additional fees if they are selling retail parts that are considered to be “covered battery-embedded products.”
CA Dealers Selling Embedded-Battery Products at Retail Must Take Action Read Post »
The FTC has stated that to ensure you comply with federal advertising requirements, you must include all required fees, including doc fees, in the advertised price. The open question is: how does your state law on doc fees interact, if at all, with this federal requirement?
Compliance Alert Part 2: State Law Clarification on Doc Fees FAQ Read Post »
Over the past several months, ComplyAuto has heard a common concern: dealers aren’t sure which APR to enter into their “pencil” system or desking tool when quoting a customer before running credit.
Penciling with Precision: A Compliance Guide to APR Quoting Read Post »
The FTC remains committed to aggressive enforcement of subscription cancellation practices. In a unanimous 3-0 vote, the FTC filed suit against LA Fitness operators.
